Privacy Policy

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Diller is committed to protecting and respecting your privacy. This Privacy (“Policy”) relates to services provided through our website (“Services”) and sets out the basis on which the personal data collected from you, or that you provide to Us will be processed by Us. Please, read the following carefully to understand our views and practices regarding your personal data and how We will treat it.
For the purpose of, the General Data Protection Regulation (“GDPR”), in respect of the personal data of users of the Website and the Services and business contacts and prospects of Diller, the Data Controller is Diller;

Information we collect from you

We collect and process some or all of the following types of information from you:

• Information that you provide by filling in forms on the Diller website ( (“Website”). This includes information provided at the time of registering (such as full name, email) to use the Website, subscribing to our Services, posting material or requesting further information or services. We may also ask you for information when you report a problem with the Website.

• If you contact Us, we may keep a record of that correspondence, including subjects and messages. In this sense, we will also collect your first name, second name, telephone and email address.

• We may (now or in the future) also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• Details of all actions that you carry out through the Website and of the provision of services to you.

• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, the site that referred you to our site and the resources that you access.
The provision of your full name and e-mail address, your employer and/or your place of work and the url of the business that you work for is required from you when you register to use our Services We will inform you at the point of collecting information from you, whether you are required to provide the information to Us.

Uses made of your information

We use information held about you in the following ways:
• To ensure that content from the Website is presented in the most effective manner for you and for your computer.

• To provide you with information, products or services that you request from us or which we feel may interest you.

• To carry out our obligations arising from any contracts or legal agreement entered into between you and Us.

• To notify you about changes to our Services and provide you with information that is relevant to your use of the Services.

• To provide you with information about our Services for marketing purposes.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries. Where any such member of our group is outside the US this transfer will be on the basis of a contract including the Model Contractual Clauses in accordance with the GDPR.
We may disclose your personal information to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

• if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets;

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply our Website Terms and Conditions and other agreements, but we will endeavour to minimize such disclosure to only that reasonably necessary and, where possible, to provide you with notice of such disclosure; and/or

• to protect the rights, property, or safety of Diller, the Website, our users and any third party we interact with to provide the Website.

How we store your personal data

We take appropriate measures to ensure that all personal data is kept secure including security measures to prevent personal data from being accidentally lost, or used or accessed in an unauthorized way, for the duration of your use of our Services. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where We are legally required to do so.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website, therefore any transmission remains at your own risk. Once we have received your information, we will use strict procedures and security features in order to prevent unauthorized access.

Keeping your personal data up to date
If your personal details change you may update them by accessing the relevant page of the Website, or by contacting Us using the contact details below.
We will endeavour to update your personal data within thirty (30) days of any new or updated personal data being provided to Us, in order to ensure that the personal data We hold about you is as accurate and up to date as possible.

Where we store your personal data
The data that we collect from you and process as a result of your use of the Services may be transferred to, and stored at, a destination outside the US territories. It may also be processed by staff operating outside the US (such as EEA or “European Economic Area) who work for Us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.
In particular, your data may be accessible to i) Diller’s staff and affiliates or ii) may be stored by Diller’s hosting service provider on servers that may be located in USA as well as in the EU. If you would like further information, please contact Us (see ‘Contact’ below). We will not otherwise transfer your personal data outside of the US or to any organization (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries, as provided by the GDPR.

How long we keep your personal data
We will hold all the data for so long as we have an obligation to the Customer to provide the Services, and thereafter until such time as we delete the Customer’s account in accordance with our Terms and Conditions.
Your personal information will be deleted on one of the following occurrences:
• deletion of your personal information by you (or by another person engaged by the Customer); or

• receipt of a written request by you (or another person engaged by the Customer) to us.

Your rights
Under the GDPR, you have a number of important rights free of charge. In summary, those include rights to:
• access to your personal data and to certain other supplementary information that this Policy is already designed to address

• require Us to correct any mistakes in your information which We hold

• require the erasure of personal data concerning you in certain situations

• receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations

• object at any time to processing of personal data concerning you for direct marketing

• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you

• object in certain other situations to our continued processing of your personal data

• otherwise restrict our processing of your personal data in certain circumstances

• claim compensation for damages caused by our breach of any GDPRs.
If you would like to exercise any of those rights, please:

• contact us using our Contact details below

• let Us have enough information to identify you,

• let Us have proof of your identity and address. Where you are a user of our Services you should email us from the email address that you used to register with Diller. Receipt of an email from this address will usually be sufficient to confirm your identity; and

• let Us know the information to which your request relates.

Third Party Websites
The Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms of use and that we do not accept any responsibility or liability for these policies and terms of use. Please check these policies before you submit any personal data to these websites.

Third Party resources
We currently use third party based software, tools and plugins. In particular, the website uses:
– Google Analytics, Privacy Policy.
– Hotjar, Privacy Policy.
– Intercom, Privacy Policy.
– Google Tag, Privacy Policy.
– Google Ads, Privacy Policy.
– WordPress. Privacy Policy.

How to complain
We hope that we can resolve any query or concern you raise about our use of your information.
The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the US based states where you work, normally live or where any alleged infringement of GDPRs occurred.

Changes to our privacy policy
We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our Policy in the future will be notified and made available to you using the Website. Your continued use of the Services and the Website shall be deemed your acceptance of the varied Privacy Policy.

IP Addresses and cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration, customer support and to collect aggregate information for internal reporting purposes.
In addition, our Website may use cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the Website, which helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website.
The cookies we use are “analytical” cookies. Some of the common uses for our cookies are as follows:
• to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our Website works, for example by ensuring that users are finding what they are looking for easily.

• to identify and authenticate a user across different pages of our Website, within our own Website, in a session or across different sessions. This is so that the user does not need to provide a password on every page the user visits; and

• to be able to retrieve a user’s previously stored data, for example, information that the user previously submitted to the Website, so as to facilitate reuse of this information by the user.

All questions, comments and requests regarding this Privacy Policy should be addressed to our official email address

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"Alle mulige tredjepartskanaler blir mindre og mindre effektive, og vi ser at det er nødvendig fremover å eie dialogen med kunder. Jeg er ikke i tvil om at mye av veksten vår skyldes økt lojalitet fra medlemmer."

Kai Gulbrandsen

Adm.dir. i Princess-kjeden

"Kundeklubb-knappen ligger på forsiden i kassen, så alt går automatisk. Medlemmer våre benytter klippekortene og kupongene, fordi det er så enkelt å bruke. Vi ser at vi har høy omsetning på medlemmer."

Evy Ingebrigtsen

Operations and HR Manager, Baker Brun

"Data er det nye gullet. Det er vesentlig at kjøpsinformasjon og kundedata er fundamentet for alle gode kundedialoger. Å ha kontroll på dette, er etter min mening helt avgjørende."

Pål Wibe

Norway's "Mr Retail" Pål Wibe

"A terrific app that really helps our business to grow together with our customers. Adds value for both us and the customer, a complete customer journey from the physical to the online store."

BMP Paleet

"Thank you very much for the fantastic follow-up when we launched our loyalty program from Diller. You guys made the whole process painless. Looking forward to seeing what we can achieve together. We really recommend Diller AS to anyone that need a loyalty program on the Shopify platform."


"Annonsering må planlegges 2 uker i forkant, men da kan jo kampanjen være helt irrelevant. Med Diller kan vi derimot snu oss rundt på et blunk! Vi kan legge ut en kampanje over natten, for Diller hjelper oss med å få det ut med én gang. Dette er helt uvurderlig for oss."

Tone Tengesdal Stavnheim

Tengesdal Sport

"Great app, easy to customize and simple to use. Customer service is outstanding and helpful. The few times we have had any issues, customer support was very responsive and resolved the issues in minutes! Highly Recommend!"


"Jeg hadde aldri kjøpt et kassesystem uten mulighet for lojalitetsprogram. For meg var det helt vesentlig at det fulgte et godt lojalitetsprogram med i POS."

Maria Quarnström

Eier, Rilo Zoo

"We recently startet using Diller and are very pleased with the app. It is easy and understandable to use, and it has already generated more customers and sales. What is important to mention is that the customer service is outstanding, and we are getting all the help and support we need! Our contact has been patient and so happy to help and guide in out teams-meetings for the set up :)"


"Great app and customer service! The loyalty features combined with the SMS engine and mail integration towards MailChimp is a winner for me. Thanks to Erik for helping me set everything up!"

Henriks Herre

"Vi er veldig opptatt av kundereisen og har vært på jakt etter et verktøy som kan hjelpe oss med å gi best mulig service til våre kunder. Diller muliggjør dette og er et veldig bra verktøy som er meget godt integrert med Shopify. Vi er helt sikker på at Diller vil bidra til økt kundetilfredsstillelse og kan trygt anbefale Diller. I tillegg til et bra konsept, lever kundeservice opp til sitt eget konsept og gir en strålende veiledning og service."

"Very easy to set up the app. It’s perfect for creating a good-looking loyalty program widget, that is customized to my brand and webshop.   Super friendly and helpful support team! They answer very fast and do everything to help you out.  Great experience so far."

Corado Coffee Roasters

"Med en kundeklubb blir vi mye bedre kjent med kundene og kan lage godt materiell og relevant innhold for dem. Dette er veldig viktig. Vi slipper alle mid season-salg og kan heller belønne dem som velger oss over tid."

Tobias Tjørstad

General Manager, Linestore

"Det var både raskt og enkelt å sette opp lojalitetsprogrammet, og Dillers kundeservice-team er fantastisk. Vi ser frem til å få glede av programmet i tiden fremover, slik at vi kan få enda mer lojale og fornøyde kunder!"

Julia Dyblie

Daglig leder, Milla Web

"Vi ser at snittsalget og marginer er høyere til tross for at vi gir en 10% velkomstrabatt. Man tar jo gjerne med seg litt ekstra i handlevognen for å mest mulig ut av rabatten. Målet er at kundeklubben skal være prikken over i’en for kundene våre, slik at de ønsker å fortsette å handle hos oss."

Jon Grøteig Andersen

Markedssjef i PetXL

"Vi ser gode resultater av lojalitetsprogrammet. De umiddelbare tilbakemeldingene kommer fra ansatte i butikk, som merker at det kommer kunder inn i butikkene bare 5-10 minutter etter at vi sender ut en SMS."

Stine Handley

Administrasjonsleder i Fredrik & Louisa

"Man er jo alltid spent før lansering av et nytt system. Det som umiddelbart kom frem da vi gikk over til en digital kundeklubb, var at det ble svært godt mottatt av butikkene, fordi det er så enkelt i bruk."

Lene Sagenes

Markedsansvarlig, Olivenlunden

"Med kundeklubben har vi fått flere faste kunder som handler oftere. Det betyr godt potensial for mersalg av tilleggsprodukter, og dermed høyere omsetning og bedre marginer. Det er vi veldig godt fornøyde med."

Ida Marie Juliussen

Distriktssjef og markedsansvarlig, Funky Frozen Yogurt

"Vi har sett at det ikke bare er rabatter som tiltrekker seg kunder. For eksempel fungerer det bra når vi sender ut SMS om at nye produkter har kommet fra et av merkene våre. Da øker trafikken til butikken, siden medlemmene gjerne får tidlig produktinformasjon."

Martine Remsøy Romøren

Butikksjef, Lively Home på Fornebu og Røa

"Den store fordelen med kundeklubben er at det blir enkelt å kommunisere med kundene. Vi ser uendelige muligheter med dette i fremtiden og ser frem til å bruke det mer."

Anders Johan Braaten

Daglig leder i butikkjeden Buster Hund og Katt

"Jeg søkte rundt på nettet etter leverandører og fant Diller på den måten. De har alt jeg trenger i et lojalitetsprogram, og for meg var det en ekstra fordel at det er et norsk selskap."

Hans Hvinden

Daglig leder,

"Når kunder handler i butikken, spør vi dem om de vil bli medlemmer og fortelle dem at de får gavesjekker etter et visst forbruk, invitasjoner til arrangementer og andre fordeler. Ingen sier nei!"

Heidi Andersen

Butikksjef, Coco Skien